Privacy Policy

Information We Collect

When you engage with our drawing fundamentals platform, we collect various types of information to tailor your learning journey and enhance our services.

Personal Information

We gather information you provide directly when creating an account or reaching out to us. This includes your name, email address, phone number, and any messages submitted via our contact forms. When you enroll in our drawing courses, we also collect details about your artistic background and learning objectives.

Usage Data

We automatically collect data about how you use our site and learning platform. This includes pages visited, time spent in various sections, completed drawing exercises, and technical details such as your IP address, browser type, and device information.

Cookies and Tracking

Our site employs cookies and similar tracking technologies to improve your browsing experience, remember preferences, and assess site performance. You can manage cookie preferences through your browser settings.

• Essential cookies for core site functionality
• Analytics cookies to understand user behavior
• Preference cookies to recall your settings
• Marketing cookies for relevant content delivery

How We Use Your Information

Your personal information helps us deliver high-quality educational content and keep our drawing platform running smoothly. We are committed to handling your data responsibly and only for legitimate purposes.

Educational Services

We use your information to grant access to drawing courses, monitor your progress through skill levels, and tailor learning recommendations based on your artistic interests and abilities. This personalization supports creating more effective routes for developing your drawing fundamentals.

Communication and Support

Your contact details enable us to respond to inquiries, send important course updates, and provide technical assistance when needed. We may also send periodic newsletters about new drawing techniques, showcased artwork, or platform improvements if you’ve opted in to our communications.

Platform Improvement

Usage data helps us determine which drawing exercises are most helpful, identify areas where learners struggle, and develop new content to address common learning challenges. This analysis is performed in aggregate form to protect individual privacy while refining our educational approach.

Legal Compliance

In certain cases, we may use or disclose your information to meet Canadian privacy laws, respond to legal requests, or protect the rights and safety of our users and community.

Information Sharing and Disclosure

We maintain strict controls over how your information is shared and treat privacy with seriousness across all our business relationships.

Service Providers

We cooperate with trusted third-party service providers who assist in operating our platform, processing payments, sending emails, and delivering customer support. These providers have access only to information necessary for their services and are contractually obligated to protect your privacy.

• Cloud hosting services for secure data storage
• Email service providers for course communications
• Analytics providers for website performance insights
• Payment processors for course enrollment transactions

Business Transfers

If Pioneer Field Lumen undergoes a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We would inform you by email and explain any changes to how your data is handled.

Legal Requirements

We may disclose your information when required by Canadian law, a court order, or government request. This includes scenarios involving potential threats to safety, fraud investigations, or violations of our terms of service.

Your Rights and Choices

Under Canadian privacy legislation, including PIPEDA, you have specific rights regarding your personal information.

Access and Correction

You may request access to the personal data we hold about you and ask us to correct any inaccuracies. We will provide this information within 30 days of your request, subject to certain legal exceptions.

Data Deletion

You may request the deletion of your personal data, and we will comply unless we have legitimate reasons to retain it for legal compliance, fraud prevention, or legitimate business purposes. Deleting your account will remove access to your course progress and stored artwork.

Marketing Communications

You can opt out of our marketing emails at any time using the unsubscribe link in each message or by reaching out to us directly. You will still receive essential communications about your account and course enrollment.

Cookie Management

Most web browsers let you manage cookies through their settings. You can choose to accept all cookies, block certain types, or receive prompts before cookies are stored. Blocking essential cookies may affect site functionality.

Data Security and Retention

We implement comprehensive security measures to shield your personal information from unauthorized access, alteration, disclosure, or destruction.

Security Measures

Our security practices include encrypted data transmission, secured server environments, regular security audits, and access controls. We use industry-standard SSL encryption for all data transfers between your device and our servers.

• 256-bit SSL encryption for data transmission
• Secure cloud storage with encrypted databases
• Regular security vulnerability assessments
• Multi-factor authentication for administrative access
• Employee training on privacy and security practices

Data Retention

We keep your personal data only as long as needed to provide our services, meet legal obligations, or resolve disputes. Account information is typically retained for three years after closure, while course progress data may be kept for up to seven years for educational records.

International Transfers

Although our primary operations are in Canada, some service providers may process data abroad. We ensure adequate protections through contractual safeguards and alignment with Canadian privacy law requirements for cross-border transfers.

Children's Privacy

Our drawing platform welcomes learners of all ages, and we take special care to protect the privacy of younger users in compliance with Canadian privacy laws.

For users under 18, we require parental consent before collecting personal information. Parents or guardians can review their child’s information, request corrections or deletion, and withdraw consent at any time.

Parental Controls

Parents have the right to review any personal information we've collected from their child, request deletion, and refuse further collection or use of their child's information. We provide clear mechanisms for exercising these rights.

If you believe we have accidentally collected information from a child under 18 without proper parental consent, please contact us immediately so we can take appropriate action.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will inform you of significant changes via email or prominent notices on our site.

Minor updates may be posted without individual notification, so please review this policy regularly. The "Last Updated" date at the top indicates when the most recent changes were made.

Your continued use of our platform after policy changes indicates your acceptance of the updated terms. If you disagree with any changes, you may stop using our services or contact us to discuss your concerns.